Are there any video instructions for using the portal?

Making a full payment is quite easy:

1. Click on the deeplink in our e-mail
2. Select your payment method, in the example: Instant transfer
3. Click on "Pay"
4. Click again on "Pay"
5. Select your bank
6. Enter your bank details, confirm with "Weiter"
7. Select your bank account
8. Confirm the transaction with a TAN, confirm with "Weiter"
9. Wait until you are redirected back to the portal

This is how you arrange payment by instalments:

1. Click on the deeplink in our e-mail
2. Click on "Other payment options"
3. Click on "Pay"
4. Enter your postcode
5. Select "Instalments"
6. Set start date, payment method and term
7. Click on "Preview instalment plan"
8. Agree to paying the agreement remuneration, if applicable
9. Click on "Request instalment"
10. Click either on "Pay instalment now" or on "To start page".

For a deferral of payment, proceed as follows:

1. Click on the deeplink in our e-mail
2. Click on "Other payment options"
3. Click on "Pay"
4. Enter your postcode
5. Select "Deferment of payment
6. Set the payment date
7. If you wish, tick the box "Issue a SEPA direct debit mandate"
8. Click on "Arrange extension of payment.