What is the best way to contact Riverty Back in Flow and at what time?
You have received a letter from us and have questions? We are happy to help you!
Collection processes can be very different. That is why we have special telephone numbers for special issues. You will find the telephone number for your collection case on our letters and e-mails, as well as in our online portal after logging in with your reference number. This way, you can directly reach the right team of experts in our Service Dialog Center.
| Monday till Friday | 08:00 am - 06:00 pm |
When you call, please have your reference number at hand, which you will find on our letter. For security reasons, we will ask you a few questions at the beginning to compare your data with the available information. We call this short check data matching.
Ralf Hoffmann, Operations Lead, explains: "Data matching is important and serves the data protection. In this way, we identify the callers and ensure that we do not pass on any information to uninvolved third parties." |
All information at a glance online - around the clock
Would you like to handle the process conveniently via this web portal?
Then enter your reference number directly on the start page. This will take you to the payment area with various options. In addition, you can view the current status of the claim at any time in the personal area. Read in further FAQ how the login works and how to pay claims.
Clarification of your questions
Depending on your concerns, we may need certain documents from you for clarification. You can then submit these documents to us by mail, e-mail or online in the logged-in area via "Messages".
| Your request | Necessary documents |
|---|---|
| Deadline expiration: You have paid an arrears shortly before the expiry of a deadline and would like to send us the supporting documents. | Proof of transfer, e.g. a bank statement - additional information may be redacted. |
| Reclamation: You reclaim the claim because you are still in clarification or have already clarified your objection with the creditor. | Correspondence and all documents that are important for traceability, such as a postal document, proof of return, return receipt, all correspondence with the company or a confirmation of the creditor. |
| Representation: You are reporting on behalf of another person, such as a family member, caregiver, debt counsellor, or legal representative. | Power of attorney, guardianship certificate, power of representation |
More information on the available Riverty Back in Flow payment options is provided in the FAQ under "Which payment methods are available on Riverty Back in Flow?"