How can we help?

Our goal: creating solutions that assist you in your decision and in your actions!

Help

Would you like to speak with us personally?

You can reach the service team responsible for you through a dedicated phone number. 

You will find this number in the logged-in area or on our correspondence. Please have your reference number ready for the call!

Do you have a complaint?

Then it’s best to first upload all the important documents directly to your file. We will carefully review your request, consult with our client, and get back to you.

Help

We are currently receiving many calls. Please be prepared for a slightly longer waiting time in the queue. Thank you!

Online is quicker!

Help
Help

Self-service options

Take matters into your own hands!

Create your own payment plan.
Receive reminders for payment deadlines.
Choose the payment method you trust.
Keep track of the current claim status.

Help
Help

Resolving a complaint

Together we will find a solution!

Let us know what went wrong.
Upload all important documents directly online.
We will clarify the matter for you and get back to you.

 

Help
Help

Contact form

Send us a message!

Do you have further questions regarding the outstanding claim?
Or would you like to share something with us?
Write to us how we can assist you.
 

FAQ

Do you still have general questions?

Check our FAQ section for answers to frequently asked questions.

Video guide to the portal

Learn more about the self-service options and how you can manage everything independently online.

 

Quick and easy!

Video guide

How does the login work?

For the login, you need your reference number, your postcode, and your PIN.

 

Or simply scan the QR code on our letter!

Login guide

Which payment methods are available?

Choose the payment method you trust.

 

Secure and reliable!

Payment methods

How does the self-service work?

Find a solution that suits you.

 

Planning is the first step towards the goal!

Self-Service