How can we help?
Our goal: creating solutions that assist you in your decision and in your actions!
Would you like to speak with us personally?
You can reach the service team responsible for you through a dedicated phone number.
You will find this number in the logged-in area or on our correspondence. Please have your reference number ready for the call!
Do you have a complaint?
Then it’s best to first upload all the important documents directly to your file. We will carefully review your request, consult with our client, and get back to you.
We are currently receiving many calls. Please be prepared for a slightly longer waiting time in the queue. Thank you!
Online is quicker!
Self-service options
Take matters into your own hands!
Create your own payment plan.
Receive reminders for payment deadlines.
Choose the payment method you trust.
Keep track of the current claim status.
Resolving a complaint
Together we will find a solution!
Let us know what went wrong.
Upload all important documents directly online.
We will clarify the matter for you and get back to you.
Contact form
Send us a message!
Do you have further questions regarding the outstanding claim?
Or would you like to share something with us?
Write to us how we can assist you.
FAQ
Do you still have general questions?
We answer frequently asked questions in our FAQ section. Take a look, you may find your answer there.
Video guide to the portal
Learn more about the self-service options and how you can manage everything independently online.
Quick and easy!
How does the login work?
For the login, you need your reference number, your postcode, and your PIN.
Or simply scan the QR code on our letter!
Which payment methods are available?
Choose the payment method you trust.
Secure and reliable!
How does the self-service work?
Find a solution that suits you.
Planning is the first step towards the goal!