If you default on a payment, the other party to the contract incurs additional costs – the so-called default costs. These, e.g., include the costs for commissioning a collection company. Whoever causes these costs, must also bear them. The amount of the debt collection costs is based on the value of the account. The “German Introductory Law on the Legal Services Act” and the “Law on the Remuneration of Lawyers” provide the framework for collection costs.
If you have received a request for payment from Riverty Back in Flow, please first check the total account. If, in your opinion, this account is open and justified, please remit the total amount. This is because the collection procedure can only be concluded once the total amount has been paid – including all costs, which the creditor incurs as a result of the non-payment of the invoice.
Should you be unable to settle the outstanding account right away, please make sure that you contact us. Moreover, you should also contact us if you have already paid this amount or are of the opinion that the account is not justified.
IMPORTANT: Please make sure that you transfer the total sum to our account only. To do that, please also enter the reference number to enable us to directly allocate the payment and quickly conclude the collection process. This helps to keep costs as low as possible – which is very important to us!