How do I get the PIN?

You will receive your PIN in a separate message by letter or e-mail - without reference to the claim or any other personal data. This guarantees the best possible security for protecting your data.

In the event that you can no longer find this PIN or have not received one, you can easily request a new PIN. If you receive the PIN by e-mail or SMS, up to 5 minutes may pass between the request and the arrival of the new PIN. If you still have not received a message after this time, please check the spam folder of your e-mail box and make sure that your mobile phone has sufficient reception. Only then should you request another PIN.

Each time you request a new PIN, your previous PIN becomes invalid.