How do I get the PIN?

You get your personal PIN immediately after we are commissioned. We will send you a separate letter via mail or e-mail - without referring to the claim or other personal data. This approach guarantees maximum security for your privacy. In case you cannot find this PIN or have not received one, you can simply request a new PIN and select between a text message and an e-mail. Please note that it might take up to 5 minutes for the new PIN to arrive after you have requested it. If you still have not received a message then, please check your e-mail account’s spam folder and ensure that your mobile phone has good reception.

Please wait until then before requesting another PIN.